Air India and noise pollution in Delhi Airport
In the wee hours of 30th August, I was in the queue of Air India to check in. It took more than ½ hour with only 5 passengers ahead of me. Funny part was that there were 2 counters for all the economy class passengers, 2 for business class (with no passenger to check in), 1 for crew. There was a counter for counter management, and several officials going around. More managers than workers!!! Of course, some of the passengers at the counter had huge overweight bags, and possibly they were arguing at the counter for as long as 15 minutes. But the counter management and officers around were doing nothing. I complained several times for speeding up the process, or convert the business class queue to economy class, but no avail. In almost all airline I have travelled with, empty business class counters are also used for economy class passenger. There was no empathy today. It is impossible to reform the system...